How a conversation bot works in the Digital Transformation of the Company
Until recently, chatbots followed a pre-designed conversation tree. The programmer established a series of questions and answers, and the program advanced between its options depending on the previous decisions of the user.
The integration of artificial intelligence solutions has introduced a new world of possibilities to conversational systems. Currently the machine can determine contextual elements, interpreting the user's intentions according to the moment of the conversation in which he is. This allows the bot to make recommendations of interest to the user, and to move between various contexts, so that the conversation is more natural and fluid.
In addition, the application of machine learning principles is expected to make conversations more and more faithful and useful to the user. In short, this design puts an end to the mechanical conversations that made many entrepreneurs inclined not to install a bot on their website. Also, developers are lately perceiving each page of a website as a conversational element of the bot.
The sites configured in this way would be navigable from the chatbot without the need for menus or visual displays. If this trend solidifies, the bot will probably represent the new way of browsing the web.
The future for chatbots is very promising. All studies indicate that voice search is on the rise. It is estimated that in a couple of years this way of using search engines will account for 50% of Internet searches. This presents an opportunity for voice-operated bots. For example, thanks to them you can search for tourist information out loud while driving. Or check out a recipe and its variations as it cooks.
Currently, work is being done on tools that take advantage of this type of technology. For example, Google smart speakers (Google Home) take advantage of the voice search of the Google Assistant system to offer information to the user.
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